Jessica

Tutors Response :

I wish to complain back in the strongest terms. I have checked my records and this client asked for a discount. I provided info on my fees and no arrangement was entered into. They decided to purchase my details despite not agreeing to my prices or any arrangement. I am extremely angry that they feel justified in attacking my reputation when we have indeed not met nor put any arrangements in place. In addition this was nearly a year ago during which time they could have found a tutor six months before the GCSEs. I have never met them, do not regard them as a client and do not accept responsibility for their daughter`s GCSEs especially when their main concern appeared to be cost rather than academic prowess.

Tutors Response :

Thanks Jeanette! I really enjoy teaching Charles and look forward to our future sessions. Much appreciated comments. Thanks.

Tutors Response :

I am sad and surprised to read this. I don`t feel it`s entirely fair. Although I did experience transport issues early on, this was resolved with lift arrangements and I believe that I did complete the hours. I mainly dealt with the student`s mother who communicated that she was happy with the content and quality of my tutoring and understanding of my situation. I will check my records but I believe that I completed the paid for hours. If this is not the case I can arrange a refund. I hope that Max found our sessions useful. It was my sibcere belief that he did.

Tutors Response :

I am not sure who this is exactly! I can only think that it may be a client from several months ago when I lived in a different part of the country. This client did not prepay and paid me weekly so I do not believe I had entered a long term commitment. I was also clear that I had to move to a different part of the country. For a few weeks we attempted online tutoring but could not get the technology to match up sadly. I am very sorry that this person feels disappointment (if indeed it is this person and not an admin error) as I always enjoyed teaching her daughter. However with the best will in the world it is impossible to tutor from hundreds of miles away without adequate tech set up and rather unreasonable to expect a rolling weekly one hour session to dictate where I live and to take priority over personal circumstances. I have not heard from this person since Easter which is why I`m slightly shocked by this feedback. I suppose it is a backhanded compliment in a way to suggest that my departure from her city several months ago has left her daughter without a tutor but also rather silly! I can`t believe that I`m the only suitable tutor in Bristol. Still I`m sad to hear such feedback and would welcome clarification on what has motivated this.

Thank you.

Jessica