An important part of Cognitive
behavior management is to understand the employee in their social and cultural
contexts. The aim of understanding employee responses to particular situations
via the CBM (Cognitive Behavior modification) model enables managers and
coaches to create strategies geared towards organizational success. However,
the main problem arises when organizations and employees display unwillingness
and a lack of commitment to certain processes as is often the case: change is
a difficult process.
In this regard, several coaches are
employing behavioral and cognitive-behavioral techniques as parts of their
executive training methods. Nonetheless, as opined by Kampa-Kokesch and
Anderson (2001), there are certain problems with this method such as the lack
of efficacy tests and their applications in various environments CITATION Mar l 4105 (Ducharme). Hence, this text will observe the
necessary tools needed to make certain assessment processes work with effective
leadership in various situations. The aim is to find ways to boost employee
motivation with CBM and in different contexts.
Coaching and Leadership in play.It is imperative to grasp the
connotation of leadership in its full context, in order to handle the task of
mentorship-of employees. A clear reason is because leaders are the forerunners
of any inspirational drive that may exist within the confines of any
organization, based on the roles they exhibit. A major study carried out
regarding the Immunity to Change (ITC) was aimed at understanding awareness
as a leader. It claims that the pattern of an apropos leadership develops once
the particular category of leadership is identified in this case, the list
includes self-efficacy, self-awareness, leader identity and leadership
knowledge, skills and competencies. CITATION Jon15 l 4105 (Jonathan Reams, International Journal of Evidence Based Coaching &
Mentoring, 2015).
This research was conducted on the basis of a transformative learning theory
and is related to the Developing Your Leadership (DYL) program that emphasizes:
focus on yourself, followed by the focus on people and finally with the
organization CITATION Jul15 l 4105 (Juliane Reams, 2015). Goleman along with Kegan (and
colleagues) was able to associate a great deal of importance of emotional
behaviour with the art of leading, under ITC.CITATION Jon p 17-18 l 4105 (Jonathan Reams, International
Journal of Evidence Based Coaching & Mentoring, pp. 17-18). These emotions are
connected with the way a leader is aware of themselves and hence able to
influence change. Likewise, Markus s analysis was able to elucidate how ITC
helped in improving goal achievement for participants. CITATION Jon p 18 l 4105 (Jonathan Reams, International Journal of Evidence Based Coaching &
Mentoring, p. 18)
The primary methods employed were the use of questionnaires and interviews,
with the intention of nailing out ITC related details and having a detailed
analysis to corroborate the results of the experiment. Moreover, the findings
proved that leaders needed to realize their roles as proactive authority
figures rather than being reactive to the organization that surrounds them.
Their ability to influence and control was never present as long as they were
under the overwhelming nature of the work, people surrounding them and the
various social norms fear of what people might think, responsibility of
maintaining a certain social stature, fear of failing, etc. Hence, ITC helped
them manoeuver their mindsets into a more calm, relaxed and proactive nature
that helped them realize their fears and pushed them forward in a more
motivated mindset.CITATION Jon p 18-20 l 4105 (Jonathan Reams, International
Journal of Evidence Based Coaching & Mentoring, pp. 18-20). Therefore, the
study highlights the need to synergize internally before going out to motivate
the rest. A key understanding of this is required, since this helps establish
(for the leader) his role and purpose in order to function effectively.At the same time, in order to get
work done and have employees in line with the visions of the leader, it is
mandatory for a leader to be the builder of relationships that comes across as
honest and genuine. Not only does this help in building employee loyalty, but
also creates a pool of strong support during harsh times from the stated
employee CITATION Ker10 l 4105 (Bu, 2010).
According to Michael Wakefield, there will be times when the leader has to be
the bearer of bad news (for example, on things like downsizing or benefit cut
announcements). It is exactly at that time that the day in and day out efforts
in building those emotional bonds with the employees help where the latter
doesn t just simply turn away but shares a joint vision of resolution. CITATION Kar10 l
4105 (Renn, 2010) Hence, even in times
of change, this very leadership quality helps to maintain equilibrium.On the other hand, once the leader
is more self-aware and emotionally connected, the next major step is to
understand mentoring or coaching. The way mentorship is undertaken will define
the very actions of the workforce. At the same time, it will determine whether
the stated employee will be aligned with the company s culture i.e. has the coaching
method enabled him/her to share the company s perspective? For example, the two
terms: positive organizational behaviour (POB) and positive organizational
scholarship (POS), are concepts used to define the employees connection with
the company along with the intentions for acting in a joint interest i.e. the
overall benefit of the company. CITATION Pam15 l 4105 (Pam Kennett, 2015). A successful coach
is able to bring about such attitudes from the very employees in discussion.Consequently, work done on the IPA
(Interpretive Phenomenological Analysis) is highly regarded as one of the best
sources to study the art of coaching, since it observes that talent based on a
variety of subjects involved and their life patterns. The qualitative analysis
not only allows the subjects to voice their opinions but does so while making
sure that their ideas logically fit into the theories of human psychology and
common sense. Participants of this research were grouped into homogeneous
settings (mainly based on their working areas) and were interviewed thoroughly.
After transcribing these interviews and analyzing them in detail, several key
points were noted CITATION Pam151 l 4105 (Kennett, Methodology, 2015).The positivity of mentorship was
the key element, as the participants were able to draw on the extensive
feedback from mentors that allowed them to discover and understand themselves
much more. Secondly, the feeling of satisfaction resulted, as mentorship
dissipated any confusion over the roles of these participants at their
workplaces. Thirdly-and the most important finding-was the association of the
company s ideologies with these participants once they were coached and
explained the reasoning behind the everyday operations they performed, they
were able to bring forth more contribution as a result. With all the mentorship
received, employees understand their self-worth, their skill-set and the
related importance of these skills which reinforces the purpose of showing up
for work every day. CITATION Pam l 4105 (Kennett, Figure 1: Meaning making
through mentoring)
Overall, it shows that once the
role as a leader is clearly established and once the leader is in a complete
state of awareness, the next step is to analyze coaching. Furthermore, with the
aforementioned benefits of coaching that organizations experience, it is
imperative to choose the appropriate methods for mentoring. Hence, proper
channels of coaching and leadership are needed in order to initiate the right
kind of employee motivation.
Focus AreasOnce the foundation of the very
essence of coaching is established, the next step is towards having the leaders
use a combination of motivational jargon and activities to assist the related
employee base. A key tool here is the involvement of workers in line with the
companies goals and priorities. An example here is of the company named Cardo
which was a Sweden based industrial group that ran a leadership development
program only the return they got from it was 10-24 times the cost of the
entire workshop CITATION Mic09 l 4105 (Finnstrom, 2009). The idea was
simple, put in effect by Aru Anita Hebrand (senior vice president of HR) and
Per-Olof Nyquist (head of organizational development), and it was to develop a
central idea-that would be followed by managers at all levels-based on four
main pillars this program was called EMP (executive management program)CITATION Mic09 p 4-5 l 4105 (Finnstrom, 2009, pp. 4-5). Firstly, the Goal
Setting and Self-Managed Learning aimed at the engagement of all employees
through a series of assessments that gauged their feelings and suggestions
towards how the company procedures were run. These were then scrutinized by the
upper management in order to get more awareness on the various positions the
employees had regarding company matters. Secondly, there were the quarterly
In-Person Learning Modules . These focused on topics like teamwork, leading
the organization, psychological commitment (among others). This was the type of
learning that provided employees with tools where they could reflect on some
theories, frameworks and examples to build up themselves (as better employees)
and also their colleagues and managers. The third phase involved Action
Learning . This was where participants were given different problems and they
had to find strategic breakthroughs through careful planning and with all the
hindrances in mind. There were mainly two 90 day projects to find virtual
solutions based on the organizations struggles. Conclusively, in terms of
raising awareness, Cardo believed that it had achieved 80% of its target with
the continuation of such practices. Lastly, the reflection and connection
activity was something practised in between learning modules. Here, the coaches
pushed the participants to open up about their personal assessment experiences
and as what they thought about the EMP program. This sort of reflection allowed
the participants to feel valued, encouraged, committed and also had them feel a
sense of shared responsibility with regards to the company culture, as
explained by Maria Bergving (Cardo s senior vice president of communications)CITATION Kar10 p 6 l 4105 (Renn, 2010,
p. 6).Not only did this help Cardo to
improve employee productivity, but the sense of employee motivation and desire
to do better went off the charts. As an icing to the cake, the company decided
to launch yet another program called Strategic Fitness Process (SFP) . This
program focused on elaborating details about the company s true view point of
success, its goals and ideas to get to these goals. These items were then
presented to the employees to review and share their opinions about it. It was
a great way for the upper management to get insights on the criticism the
employees had for their systems, their honest thoughts and recommended
solutions. This was a way for the company to learn a lot form its workforce
however, the main benefit came in the shape of improved performance and
increased motivation from the employee side-this was the hopeful outcome as
well.CITATION Kar10 p 7 l 4105 (Renn, 2010, p. 7)There is also the problem of
Social Identity . This happens when the employees of any organization would
group certain members of that organization into categories such as the
dominant group, the skilled group, the vulnerable group, etc. These classifications
are dangerous at best, since this kind of characterization is done in mostly a negative
way rather than positive for example, classifying supervisors as superior and
thus having the inability to speak to them. The action that leaders can take
(in this regard) is to be more aware of such situations via regular feedback or
even simple techniques such as journaling (where the managers would create a
journal of how various people within the company reacted to them and how such
behaviours were changing over time. Another method involves the role reversal
technique, developed by Stacy Blake-Beard, where the leaders were put in odd
situations and places, and were then put through the experience of feeling like
the odd one out. Such kinds of coaching strategies are imperative for leaders
in order to realize their aura when they walk across the room from their
workforce. This understanding, in effect, has the primary purpose of changing
leaders attitudes in a way that would give rise to an open climate and common
ground within the company. This would be where their image comes to a point
where the employees start to relax and feel comfortable with it. Such kind of
practice is another way to push employee motivation
CITATION Mar10 l 4105 (Ernst, 2010).
Cross-Cultural and the Organizational
Culture Occurrences Another key to coaching or
inspiring employees lies with understanding them from their boots. A large
influencer of the employee morale would be the organizational culture. Organizational
culture mainly relates to the styles, habits and attitudes of the employees
that shape up, not because of how their personalities are but because of how
the organization (they are in) behaves around them. It is something that
evolves and changes as the responses of the leaders and the workforce changes-with
regards to different work-related ideologies and practices. In this regard,
Weick (1995) and Follett (1924) have argued that the individuals subjective
views are very crucial and can t be forced to change in fact their feelings
are what create an organizational culture-where they would then thrive or fail.
This theory is called Cognitive Behavior Modification (CBM)
CITATION Dav10 l 4105 (Boan,
Sensemaking and Enactment, 2010)CBM further combines functional
analysis where the employee is viewed in light of his/her interaction with the
surrounding environment and the other individual(s) involved. This gives a more
clear view of how their responses would be in a realistic situation. Latham and
Heslin (2003) corroborate the importance of functional analysis in CBM as well
as the overall underlying importance of the system in organizational coaching
platforms. Senge (1990), however, contends that the system around individuals
is what ultimately gives rise to various feeling. Nonetheless, CBM combines his
theory along with the personalities of employees (and their abilities to
respond in various situations) in order to give us an overall understanding of
the organizational behaviours. CITATION Dav10 p 54 l 4105 (Boan, Sensemaking and Enactment, 2010, p. 54). Under the CBM model, various
processes are undertaken in order to ensure the company s success. Firstly, a
model is developed where the subjects are understood in their natural states
i.e. the way they behave normally and the way they perceive situations around
them. Secondly, the process of reframing takes place where the client is
informed (by the consultants) of the ways the workforce would respond to
different situations (based on the initial assessments). Afterwards, the
participants are observed functionally, in light of various situations.
Finally, a plan is determined, based on these observations, which would combine
OBM (organizational behavior management) and CBM analysis. This plan aims at
transforming the way leaders behave so as to maintain a culture of cooperation
and harmony. Here, an understanding of the processes to derive employee motivation
are derived from a detailed analysis that contributes in the overall (mental)
health and well-being of the employee through focus on the foundations of
his/her internal emotions/attitudes CITATION Dav101 l 4105 (Boan, Consulting Psychology
Journal: Practice & Research, 2010)Even when we talk about
intercultural mixes, there is a lot to be discussed. The very idea of a
globalized world automatically opens the door to an interaction with other
cultures that may be involved in various parts of the business (suppliers,
managers, subordinates and even customers). When dealing with different
cultures, it becomes crucial not to go with the various stereotypes set for
them. Another example is when, on odd occasions, we might react to some of
their unique habits with preconceived notions of anger and withdrawal this can
be a problem CITATION Sto l 4105 (Storti
(1990).
Furthermore, the history, communication, power-distance and other items work
differently in different cultures, causing a natural gap when it comes to
cross-cultural interactions.This is where trust comes in and a
degree if that has to be invested by all individuals involved in order to
aspire for company s success. According to Ting-Toomey, trustworthy individuals
are those who understand, learn and manage the cultural expectations of any
place they become a part of hence, building trust is an art, not an instinct CITATION ALL05 l
4105 (OSLAND, 2005). Several other
solutions exist in dealing with cultural shifts including: framing a situation
(understanding and modifying opinions about surrounding cultures), making
attributions (understanding the individual without judgements), selecting a
scri pt (Ensuring you explain to the other individual the reasoning behind your
habits and actions)CITATION ALL05 p 127-129 l 4105 (OSLAND, 2005, pp. 127-129).Once a clear understanding of the
company s culture (organizational or cross-cultural) is understood, only then
can the leaders find ways of coaching employees towards a central goal of
shared ambition. Therefore, the ideas in this section clearly point to
understanding the base (or the foundations) of the employees perceptions and
to build on them to ensure that they are in line with companies objectives.
Constant modification and assessment of these perceptions is needed on an
on-going basis as well.
ConclusionCognitive behavioural techniques
promise to develop high functioning executives who in turn will develop an
inspired lineup of employees. CITATION Dav101 p 221 l 4105 (Boan, Consulting Psychology Journal: Practice & Research, 2010, p.
221).
Limitations of CBM include simplicity issues however, the advantages triumph.
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