Charlie

A motivated, adaptable and responsible individual available to tutor students. I have relevant experience in the higher education sector, as well as recently completing the Cultural Representative Programme, with the Walt Disney World Company. I graduated with a  upper second class BA Honours in History from the University of Kent, as well as achieving the following A Levels; History (A), English Literature (B), Economics (B). 

I am currently employed at the University of London as a Student Relationship Manager. 

Availability: Monday - Friday
18:00pm - 22:00pm

Saturday and Sunday
9:00am - 22:00pm

Willing to travel: 20 miles

Experience: As a Student Relationship Manager, I am responsible for ongoing support of University of London students who are studying as web-supported learners. Being a first point of contact for students means I am required to guide them through the administration of their studies, their learning environment, supporting delivery of the degree along with Online Tutors.  This role plays a pivotal role in supporting students and ensuring that their transition to study and their ongoing experience meets consistently high standards.

In order to perform my role, I am required to complete the following tasks -

-Provide authoritative advice and consultation relating to support services the University programme offers.
-Manage communication and utilise tools to interact with the student body.
-Advise new and continuing students on a variety of issues affecting their education such as registration and enrolment, policies and procedures, degree requirements, administrative issues, personal issues affecting studies, withdrawal and readmissions.
-Ensure students are kept informed of relevant information related to the programme through one-on-one and group advising, workshop presentations, emails, portal, and the website.
-Encourage students to support each other in their studies.
-Identify students who are ‘at risk’, follow through, and track the progress of students through their session of study.
-Provide case management to students who are unable to meet their educational requirements from the programme.-Identify students with progression problems.

Before working as a Student Relationship Manager, I worked at the University of London as a Student Advisory Support & Liaison Officer, undertaking the following tasks -

-Required to respond to all enquiries requesting information about the University for both internal and Worldwide students, generating own correspondence and ensuring a full reply to enquirers. 
;
-Worked within a team to manage first line stakeholder liaison support and resolve any student relating queries on their behalf. Develop stakeholder relationships to appropriately manage their student body queries. 
;
-Administered first line complaint support for students and assist with service recovery at the request of the Student Advice Centre Manager. 
;
-Provided comprehensive advice to current students of the University of London Worldwide.
-Supported the Student Advice Centre manager in collating information for training materials and to train other members of staff to be able to respond to all enquiries.
-Fully utilised the Student Information Desk software in order to optimise the management and handling of all enquiries
-Developed and maintained the university’s reputation as a centre of academic excellence developing and contributing ideas to improve the customer experience in collaboration with the Head of the Student Advice Centre.