Taiwo

Taiwo Kolade
10/03/1985
9 Bourne Street, Peterlee, Durham County SR8 3RZ, Sunderland, UK
+447771003671, Email: taiwo@gmail
My career goal is to develop a deep understanding of various technologies, hardware, and software systems so that I will be able to participate in driving technological advancement in the IT space.
Educational Background:
MSc in Cybersecurity (December 2023)
University of Sunderland, United Kingdom

BSc in Computer Science & Engineering(September 2012)
Ladoke Akintola University of Technology, Oyo State, Nigeria

Diploma in Networking & Security (November 2011)
KarROX Computer Education Institute, Lagos State Nigeria

Work Experience:
Job Title: IT Support - Black and Decker, Spennymoor, Durham, UK (October 2023 - Till date)
Responsibilities:
• Provide first/second level contact and problem resolution for customer issues.
• Work with Third-Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot various operating systems and software.
• Perform general preventative maintenance tasks on computers, laptops, and printers.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Job Title: Exam Invigilator - Premier Teachers UK, St Peters Road, Sunderland, UK (April 2023 to October 2023)
Responsibilities:
• Assist in setting up the examination venue following JCQ requirements.
• Ensure examination guidelines are strictly followed.
• Maintain security and confidentiality.
• Record attendance on official examination registers.
• Assist in delivering examination question papers and collecting answer scri pts.

Job Title: Snr Tech Support (Network & Security) - New Energy Services Company Limited, Lagos, Nigeria (March 2015 to April 2023):
Responsibilities
• Installation and deployment of laptops, workstations, and applications.
• Monitoring and maintaining networks and servers.
• Implementing security protocols and procedures.
• User account administration and group policy administration.
• Support with WordPress, SSH, cPanel administration, and web hosting management.
• Diagnostic tests and debugging procedures.
• Documentation of processes and data backup.
• Support for Office 365, SharePoint, Teams, and Azure AD.

Job Title: IT Helpdesk Analyst - Netoral Innovations Limited, Ikeja, Lagos State, Nigeria (January 2013 to February 2015)
Responsibilities:
• Providing 1st line technical support to customers.
• Installing, maintaining, and repairing IT assets.
• Logging calls with descri ptions of issues, progress, and solutions.
• Dealing with hardware and software problems.
• Passing calls to 2nd line support analysts if necessary.
Skills:
• Networking & Security
• ITIL Service Management
• Office 365
• Linux, MacOS & Windows
• Risk Management
• IT Audit & Compliance
• Information Security

Willing to travel: 20 miles

Experience: As a technical support specialist, I have consistently demonstrated a track record of delivering complex targets and objectives within tight deadlines. I have achieved this through my strong technical skills, attention to detail, and my ability to effectively communicate and collaborate with both technical and non-technical stakeholders.
Throughout my career, I have successfully completed numerous projects and assignments that have required me to work under pressure and deliver results quickly. For example, I have Provided technical support for a high-profile product launch, working closely with product managers and developers to ensure a smooth rollout and rapid response to any technical issues. Also, I have spearheaded the successful launch of a new customer service software that enabled the team to serve customers more effectively and efficiently. Developed and implemented an effective system to track customer service inquiries and responses to ensure timely resolution.
In my previous role, I have provided documentation for network security and conduct Vulnerability Assessments to regularly assess IT infrastructure to identify any potential security vulnerabilities. Look for any outdated software, open ports, and weak pass words that could leave the network exposed to attacks. This assessment has been done on a regular basis, as new security threats are constantly emerging.

DBS Check: Yes