Donna

ability to communicate effectively with all ages and use age appropriate tools. Pending subject matter, I excel at most subjects other than what I have stated I am at an expert levels. I enjoy instructing immensely and therefore have a tendency to excel at what i do. Always strive to provide the most comprehensive and thorough courseware for all ages. Exceptionally motivated, multi-tasking and goal-oriented Information Technology Specialist. Strong working knowledge of configurations, installations, and support of PC software. Extensive experience providing IT services for both individual and corporate users. Train, Install, Configure, Administer and troubleshoot user (* or individual) workstations and peripheral devices. Train Microsoft Office 2016, as well as Microsoft operating systems (up to 10). Solid background in business development and software programming. Excellent customer service, listening, written and oral communication skills.. Excel at explaining complex software operations and functions to both technical professionals and non-technical personnel end users.

Availability: all shifts, every day of the week.

Willing to travel: Home Only

Experience: KML/New Horizons - Sierra Vista, Az IT Technician/Trainer, Under moderate supervision this position follows established policies, procedures, operating instructions and processes to provide quality customer support to clients via telephone, email and/or in-person contact in conjunction with established company policies and procedures for supported products and services including networks, client/server systems, PC and desktops, desktop applications software, online educational software, peripheral devices, printers and others. This position also assist students in an online as well as on-on-one environment in the classroom. Health Net of Arizona - Tucson, AZ User Support Specialist - Software training included Microsoft Word, Excel, PowerPoint, WordPerfect, Lotus 123, Lotus Notes/cc: Mail, Heat Call Tracking System, Novell NetWare, DOS, Windows 95, Windows 98. Hardware and peripherals included: IBM, AS/400, PC`s, MAC, Printers, Modems, Network Interface Cards, Phone, ACD, Voice Mail, and Voice Circuits. Customized training manuals. Microsoft Corp/ Volt Technical - Tucson, AZ Technical Support Representative Provided technical support for users of Microsoft Office. Responded to customer inquiries regarding installation, configuration and usage. Program in Excel for end users.
Happy to elaborate more in depth with Resume upon request.