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Question is :

Produce a comprehensive descri ption of the problems with the current paper based system at Ray’s Rentals [20].

Below is the case study of Ray’s Rentals :

Ray’s Rentals, situated in a small town in an attractive part of the country, is a large shop which hires out bikes to the many tourists who flock to the area. The shop also sells bikes and cycling accessories, but this project is concerned only with the hire business, including the acquisition, maintenance and disposal of hire bikes.
The shop owns approximately 150 bikes for the purpose of hiring. There is a Bike Record for every bike, an example is shown in appendix A. Ray allocates a unique number to each new bike and enters this on a new Bike Record. The Bike Record contains details of the model and manufacturer, the date that Ray bought the bike, how much he paid for it, and which of three classifications and five sizes the bike belongs to. Each bike is only kept for a couple of years, after which time Ray sells it, usually to one of a handful of local dealers, entering the disposal details on the Bike Record. The Bike Record is then kept for a further two years, because of the warranty which Ray’s Rentals gives.
The Bike Record also holds details of the bike’s maintenance history. Sometimes a fault is noticed and corrective action taken. Other times, without a fault being noticed, a standard service is carried out on the bike. This includes things like a general strip-down and rebuild, with new tyres fitted, full lubrication of all moving parts, new brake blocks and cables fitted, etc.
The other key document in Rays Rentals is the Rental Record. Each bike has its own Rental Record, an example is shown in appendix B. This usually takes up several sheets of paper, which are pinned together. Everything on the Rental Record is entered by hand. This includes the date and times, customer details and amount paid for a hiring (determined by the period of hire: half day or full day).
The way the manual system currently works is as follows:
Customers enquire about hiring one or more bikes by either calling in, in person, or phoning, or writing. The Hirings Department, headed by Ray’s Deputy Manager, Pete, deals with enquiries. If it is a case that someone has called in, and wants to take away some bike(s) there and then, the transaction details are entered on the Rental Record(s) for the bike(s) being hired. Sometimes a visitor just wants information about bike hiring, in which case Hirings Department staff jot down a few hand-written notes on an odd piece of paper and hand them to him or her. If someone phones in, it is usually to make a general enquiry – in which case Ray’s Rentals can give the necessary information over the phone - or it is to reserve one or more bikes. Details of the requested reservation are jotted down on a piece of paper, along with the
7 years ago

Computer Literacy Question asked by Bushra

Yes i know the answer but time is money in a paper based system it is a )difficult and slow to query a database or filing cabinet in this case ie indexes etc etc
31/08/2016 21:20:45 | comment by Rajesh
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